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Right of Withdrawal

The rights below come from EU consumer law, as it applies to us in Romania: Government Emergency Ordinance 34/2014 on consumer rights in contracts with traders, which implements Directive 2011/83/EU, and Ordinance 141/2021 on contracts for the supply of digital content, which implements Directive 2019/770. The article numbers are here so you can check them.

If you are buying from outside the EU these rules may not bind us towards you — but we apply the same policy to every customer, wherever you are.

You have 14 days and you owe us no reason

Art. 9(1) gives you 14 days to withdraw from a distance contract, without giving any reason and without paying any penalty.

The period runs from the day the contract was concluded — art. 9(2)(a) — which is the day you ordered. Not from delivery: files are not goods that get shipped.

The exception for downloadable files

Everything sold here is digital content not supplied on a tangible medium. Art. 16(m) excludes that from the right of withdrawal, but only if both of the following are true:

  • supply began with your express prior consent;
  • you acknowledged beforehand that you would thereby lose your right of withdrawal.

These two cannot be folded into one general "I accept the terms" tick. That is why, at payment, we ask for a separate box, unticked by default, reading: "I agree that the download starts immediately, and I understand that this means I lose my 14-day right of withdrawal."

If you did not tick it, the exception does not apply and your 14 days stand. The same holds if you paid but have not downloaded anything yet.

If we failed to inform you properly

Art. 10(1): if we did not give you the information about the right of withdrawal, the period does not close after 14 days — it runs until 12 months after the end of the initial period.

How to withdraw

Art. 11(1) leaves the choice to you, and both ways count equally:

  • the model form in Annex B of the ordinance — it is below, ready to fill in;
  • any other unequivocal statement that makes your decision clear. A plain email is enough.

The burden of proving you withdrew in time is yours, so keep the confirmation we send you.

Fill this in only if you want to withdraw from the contract. You do not have to use this form — any email that makes your decision clear works just as well.

Have you downloaded the files? *

If you have not downloaded anything, your right of withdrawal is untouched.

You do not have to give a reason. We only ask so we can make the books better.

Because we offer the electronic route, art. 11(3) obliges us to send you an acknowledgement of receipt without delay, on a durable medium.

Getting your money back

Art. 13: we refund everything we received, without undue delay and within 14 days of the day you informed us, using the same payment method you used.

That is why the form does not ask for your bank details — the money goes back the way it came.

Your payment was processed through Stripe Managed Payments by Sold through Link, LLC. You can also ask them for a refund directly, through Link support (support.link.com), within 60 days of purchase, under their refund policy. Whichever way you choose, the money goes back to the card you paid with.

If a file has something wrong with it, that right never expires

The guarantee of conformity is entirely separate from withdrawal and cannot be signed away, whatever you ticked. If a file will not open, is incomplete, is missing pages, or is not what the product page described, you are entitled to have it put right, to a price reduction, or to terminate the contract and get your money back.

This comes from Ordinance 141/2021, in force since 1 January 2022. Write to us and we will sort it out.

If we cannot agree

You can contact the Romanian consumer protection authority at anpc.ro, or file for alternative dispute resolution at reclamatiisal.anpc.ro. We would much rather sort it out directly — it is faster for both of us.